ITIL Expert Program (Lifecycle Track) - English

Course Introduction

This intensive, 10-day classroom course (4 days + 4 days + 2 days) + 50 hours of self‐paced e‐learning is designed for students
who would like to fast‐track their ITIL Expert Certification. Through a mix of self‐paced study and instructor‐led interactive
teaching, you can leverage time to your advantage while working toward the highest level of internationally recognized
certification available in the ITIL domain.

Participants will learn about the principles and core concepts of the Service Lifecycle approach to IT Service Management at
the management‐level, according to the ITIL v3 Lifecycle approach. This includes a focus on the management and control
elements of the Service Lifecycle and the processes associated with all Lifecycle modules, including Service Strategy (SS),
Service Design (SD), Service Transition (ST), Service Operation (SO), and Continual Service Improvement (CSI). The Managing
Across the Lifecycle capstone course will be started on completing the five Lifecycle courses and exams.

This training course is delivered through a unique blend of self‐paced and instructor‐supported e‐learning and high‐intensity,
fast‐paced classroom delivery. ITpreneurs’ courseware is designed using an engaging, scenario‐based approach to learning the
core disciplines of the ITIL best practices in a highly engaging manner.

Audience for the Lifecycle Track:
This course provides guidance towards the implementation of ITSM in an organization, and the process relationships, roles,
and responsibilities. This course is suitable for IT managers, process owners, ITSM implementation teams, consultants,
stakeholders and anyone else involved in the ITSM project.

Course Objectives

At the end of this course, the student will gain competencies to:

• Present, position and articulate the value of IT in support of the business.
• Understand the Service Lifecycle at the core of ITIL v3.
• Develop and deliver IT strategy aligned to business requirements.
• Manage and control Service Delivery and processes within the phases of the Service Lifecycle.
• Design, lead, manage and support CSI programs.
• Lead Service Management programs, applying ITIL best practice as best suits the organization’s business situation
  and goals.
• Understand the challenges, Critical Success Factors and risks involved in implementing and improving Service
  Management.
• Learn how technology enables the Service Lifecycle and how other complimentary guidance aligns with ITIL v3.

Course Prerequisite

• Basic IT literacy and around 2 years’ IT experience are highly desirable.
• ITIL v3 Foundation certification or ITIL v2 Foundation plus ITIL v3 Foundation Bridge certifications.
• Completion of at least 133 hours of personal study by reviewing the course syllabi and the associated areas of the
  ITIL Service Management practice core guidance, in particular the Service Strategy, Service Design, Service Transition,
  Service Operation, and Continual Service Improvement publications, in preparation for the examinations.
• Before starting the Managing Across the Lifecycle component of the program all Lifecycle Exams should have been
  successfully completed.

Learning Level

Course Duration

Time and Venue

Tuition Fee

Price Include
:: Computer 1 set/person
:: CD-ROM 1 disk (If prepared)
:: Class Material 1 set/person
:: Lunch / Morning & Afternoon Coffee Break

Payment Method

ธนาคาร กรุงไทย สาขา ถนนศรีอยุธยา
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เลขที่บัญชีกระแสรายวัน: 082-1-07933-0
หรือ
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Registration and Information

For more information please contact:

• Ms.Athitiya Weerayasobprasong
  E-mail: athitiya.wacisonline.net
  Tel: 02) 650-5771  ext 151
  Fax: 02) 650-5776